Get help with your setup
Send the details needed to investigate a connection, payment or setup question.
Email [email protected] for help with connection settings, a tool integration or a payment. You can ask before choosing a package: include your tool and what you need it to do.
Include the failing step
Copy this outline and fill in only what applies:
What I am trying to do:
Tool and version:
When it happened, including time zone:
Country and protocol selected:
Rotating, sticky or timed, and rotation interval if used:
Exact error or response status:
Dashboard Test connection result:
Result from my own tool:
Order number and visible statuses, if payment-related:
Describe what you expected and what happened instead. For payment issues, copy the order number from Payment history in Payments. Include both the payment status and the Traffic status.
Keep your credentials private
Remove passwords, connection URLs containing credentials and private page content from screenshots or logs. Never send wallet private keys or recovery phrases. A tool name, error message and selected settings are enough to start the conversation.
Check one thing before sending
| Your question | Helpful first check |
|---|---|
| I cannot get credentials | Is traffic activated in Payments? |
| My tool cannot connect | Does the dashboard Test connection succeed? |
| A specific website fails | Does the diagnostic endpoint work from the same tool? |
| My payment has not added traffic | What do both order statuses say? |
You do not need to understand the cause before asking. If a step is unclear, say which screen you are on and email support.
Send the error message and your tool name. Leave out passwords and connection credentials.
Get help with this step